Delivery And Returns

Guava & Gold^® – Delivery and Returns

Delivery

We will deliver your purchases in accordance with the delivery method you choose.

Please note we cannot dispatch at weekends and we cannot deliver to PO boxes.

Products will not be sent out for delivery until payment is received.

If you specify more than one delivery address, there is a separate delivery charge for each address chosen.

Risk in the goods transfers to you upon delivery.

UK delivery

We offer the following delivery options in the UK (excluding Highlands and Islands) depending on the number of items purchased. We can also deliver to the Highlands and Islands but delivery will take longer than these times.

24 hours tracked delivery

Orders placed before 2pm Monday – Friday will usually be dispatched on the same working day for delivery on the next working day.

Any order placed between Friday after 2pm – Sunday will usually be dispatched for delivery on the following Monday (excluding Bank Holidays).

48 hour tracked UK delivery

We are currently offering this free of charge.

International deliveries

We can arrange delivery for most countries worldwide. Our delivery costs for various countries are listed below.

In Qatar, we can provide local delivery by courier and the cost of delivery will show at checkout.

If you wish to arrange delivery to a country which is not listed ad/or for an order which includes more than 8 items being delivered to the same address, please contact us at info@guavaandgold.com, and we will be happy to send you a quote for the delivery cost to that country. However, we cannot guarantee delivery timescales because there may be circumstances beyond our control which affect delivery times.

Customs

When you order goods from www.guavaandgold.com for delivery outside the UK, the goods may be subject to import duties and/or taxes. Please note that we are not responsible for any such import duties and/or taxes. Any such charges must be paid by the recipient for the goods to clear customs. We have no control over such charges and do not know what they will be. Customs policies do vary widely between different jurisdictions so that, if you have any queries about any such charges, you should direct them to the local customs office.

Please also note that when you buy from www.guavaandgold.com, the recipient of the goods is regarded as the importer of record and must comply with all local customs laws and requirements for the jurisdiction into which the goods are received. You should bear in mind that local customs officials may open and inspect any cross-border delivery.

Returns

We hope that you will be delighted with everything you buy from us and will not need to return anything.

However, you can end your contract with us in the following circumstances. As a consumer who has made an online purchase, you have the right in the UK to cancel the order at any time up to 14 days from the day you receive your goods, pursuant to the Consumer Contracts Regulations 2013. If you require a refund, we will refund the price paid by you for the goods. Please note we will not refund any 24-hour tracked delivery charge you might have paid. We will only make the refund to the debit/credit card or other account you used to pay for the goods within 28 working days of delivery of the goods to you or of your notifying us that you wish to cancel the order. In addition, if the goods you ordered are damaged, faulty or not what you ordered, we will exchange the goods or arrange a refund, in accordance with the Consumer Rights Act 2015.

Please note that we will not refund the cost of any sealed goods which have been unsealed after delivery which are not suitable for return owing to health protection or hygiene reasons if you have decided to cancel your order.

You will be required to pay the postage costs for returning goods to us unless they are faulty. Please ensure you obtain proof of postage when returning goods to us.

Our returns procedure 

If you do wish to cancel your order or to return anything to us, please notify us as soon as possible at info@guavaandgold.com, giving us your order number, and please keep the product you wish to return and all of its packaging.

We will contact you to give you details of how to return the items to us. Please remember that we are a small, new company so we might not be able to respond to you straightaway but we will do it as quickly as possible.

Please also note that returned items from cancelled orders must be unused, in a resalable state and accompanied by your purchase order number. We cannot accept any returns which don’t comply with these requirements.

Please note we cannot, however, accept returns from local deliveries in Qatar.

Your satisfaction is 100% guaranteed!

Our reputation and the success of Guava & Gold rests on making you happy. You'll see how much we do to make sure high quality products are delivered to your door.

If this is your first time ordering with us and if, for any reason, you are not 100% satisfied after trying any of our products, you can return it for a full refund. All we ask is that you let us know within 14 days of receiving your order. When you contact us, we'll let you know the best way to ship your order back to us.

Please note, however, we cannot accept returns from local deliveries in Qatar.